Notes · AI · Product · Transformation

Where AI actually breaks — with the data.

An executive series for leaders navigating AI and digital transformation. No hype, no invented numbers — every claim anchored in verified research from Gartner, McKinsey, the World Economic Forum, MIT, IBM and Stanford HAI.

The series

Selected pieces

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Latest

New in the series

Recent pieces, each built on a single verified statistic and a clear point of view.

Human-in-the-Loop
700 agents replaced. Then quietly rehired.
Klarna · Gartner · IBM
Decision Intelligence
Dashboard-rich, decision-poor.
Gartner · Decision Intelligence
Shadow AI
90% already use AI. 40% authorized it.
MIT · McKinsey
Feature Bloat
200 features. Users need 12.
Pendo · Standish Group
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Carolina's assistant
Answers only from verified info
Scripted assistant · no AI guessing · on-context only